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Respect and Dignity at Work.

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Tyndale Vets is committed to providing the highest standard of veterinary care for your animals. We believe it is of the utmost importance all staff and clients are treated with professionalism and courtesy. We believe a strong client-practice relationship is built on mutual trust, confidence, and respect. As such we ask both our staff and clients to act with this in mind.

The wellbeing and safety of our staff are of utmost importance to us. Therefore, we have a zero-tolerance policy towards any form of rude, abusive, threatening, or violent behaviour.

Unacceptable behaviour towards staff may lead to the termination of veterinary services by Tyndale Vets. Examples of behaviour which we deem unacceptable include, but are not limited to:

  • Using rude, abusive, or threatening language towards staff, whether in person, over the phone, or in written communication.

  • Any form of physical violence or threats towards staff.

  • Damaging or attempting to damage property or equipment belonging to the practice or its staff.

  • Verbal abuse of staff in any form.

  • Making racial, sexist, sexual, or other discriminatory remarks, gestures, or implications.

  • Persistently making unrealistic or unreasonable demands that cause distress to or intimidate our staff.

  • Spreading malicious allegations about our staff, whether in person or online (including social media).

  • Theft or any form of criminal activity, including insurance fraud or dishonestly obtaining veterinary medications or services.

  • Failure to comply with our health and safety policies.

We reserve the right to refuse veterinary medicines and services, leave your premises, or ask you to leave ours if you or anyone associated with you engages in unacceptable behaviour, regardless of where it occurs. Such behaviour may result in the termination of our contract and the withdrawal of services by Tyndale Vets.

We are dedicated to maintaining a safe and respectful environment for everyone. If you experience or witness inappropriate behaviour, please report it confidentially to our Practice Manager at rose.franklin@tyndalevets.co.uk.

We hope that you will understand this Zero Tolerance Policy, we appreciate your understanding and cooperation in ensuring a safe and supportive environment for both our staff and clients.